Delivery Policy

This policy sets out the conditions for the preparation, dispatch and delivery of orders.

1. Delivery areas

We deliver to mainland France. Delivery to other destinations may be offered depending on the options available at the time of the order.

2. Preparation and dispatch times

Orders for standard products are prepared within 1 to 3 working days. For customisable products, a manufacturing time is added and is indicated on the product page or during the order.

3. Delivery times

Delivery times are provided as a guide when the order is confirmed and depend on the carrier and the destination. They run from the date of dispatch.

4. Delivery charges

Delivery charges are calculated according to the weight, volume and destination of the order. The amount is displayed before the order is confirmed and paid for.

5. Tracking and receipt

A dispatch confirmation email, containing a tracking number where applicable, is sent to you. On receipt, we invite you to check the condition of the parcel. In the event of visible damage, make reservations with the carrier and inform us.

6. Delay or delivery problem

In the event of an abnormal delay or a parcel not received, contact us at contact@atelier-la-sylle.fr so that we can open an investigation with the carrier and find a solution.